Call Centre Services
Delivering boutique and tailored outsourced call centre solution to work seamlessly with your business.
First Class Consulting & Mailing offers both inbound and outbound call handling services, with an emphasis on excellent communication and customer service. Whether you require a project with specific technical or regulatory knowledge to manage customer enquiries or a targeted outbound campaign to boost awareness of your organisation, we can provide you with an efficient and effective solution.
We have extensive membership, pharmaceutical and customer service experience enabling us to put together an expert team to manage your unique call-handling and administration requirements.
Call Centre Services
Our experienced and friendly inbound team become an extension of your business. We work hard to get to know your culture, product and services, so we can operate seamlessly as a part of your business.
First Class Consulting & Mailing provide the most cost-effective solution to manage your members and/or customers, which will increase customer satisfaction, improve customer retention and give you the ability to focus on customer acquisition.
Our inbound service also includes the response and management of your daily e-mails. This will help reduce inbound enquiries and increase response times to your members and customers.
First Class Consulting & Mailing offer trained agents who specialise in outbound sales to new or churned members. We make it our business to know and understand the benefits of your products and services so we can increase lead opportunities and sales.
Our agents can also help with conducting surveys, updating databases and preparing data lists for direct campaigns.
Our outbound service includes:
- Sales campaigns
- Campaign support
- Appointment setting
- Help desk services
By outsourcing your data entry to First Class Consulting & Mailing, you will increase your operational efficiencies and have a more cost-effective solution to seasonal fluctuations.
With the ability to offer a complete standalone process, or interact with your systems remotely, we offer a robust quality control process to ensure a high standard of accuracy. Our methods are driven by understanding your KPI’s and turnaround requirements, to maximise your ability to service your members and customers.
FAX & E-MAIL MANAGEMENT
First Class Consulting & Mailing can save you time and money by managing your inbound communications efficiently and effectively in real time. E-mail responses and faxes are monitored and batched for daily replies, whether it be order processing or membership enquiries, First Class Consulting & Mailing will provide a time efficient response.
We can provide a fully integrated solution utilising your systems and database to ensure continuity to your members and customers.
At FCCM your customers are at the heart of our approach to customer service. By bringing together all aspects of your campaign along with our industry expertise, we can provide in-depth insight into your projects to deliver the best return on your investment.
We will tailor a team of specialists who are accountable for your campaign. This includes managing the timelines and being responsible for the budget.