At First Class Consulting & Mailing, we offer the expertise and personal support clubs require when they want to grow and exceed members expectations.
We like to call it 360-degree management, you get to choose how much support you need to meet your members requirements from the day to day member interaction through to membership fulfilment and everything in-between.
Most significantly we understand the importance of outstanding customer service for the club and their members.
Membership & Management Service
First Class Consulting & Mailing have the skills and experience to assist your organisation with acquisition of new members, retention of existing members and methods of reducing churn.
With our strong experience in membership, we can develop a membership strategy tailored for your organisation. We look at all aspects of your current membership program, existing database, infrastructure, staffing and capabilities to ensure we maximise your return on investment.
First Class Consulting & Mailing have a solid understanding of the data that is critically important to the management of the membership process. From inputting data, to preparing data for export, through to analysis, our programming team and data entry operators are highly experienced in all aspects of data presentation and preparation.
We also understand the importance of data privacy and security, and comply with the relevant standards and governing bodies. Our data is managed on secure servers within Australia with robust policies to ensure data integrity and privacy.
We have experience across most membership CRM systems. This includes, but is not limited to, Archtics, Salesforce, Scrum, Memberlink and IMG.
Our other data services include administration, response handling, analysis of your member surveys, churn and yield reporting.
TICKETING & COLLATERAL FULFILMENT
First Class Consulting & Mailing recognise that your ticket and collateral fulfilment is at the heart of your customer service. This means timely and accountable delivery. Our ability to be flexible with your data and offer multiple delivery channels, including tracked parcel delivery via courier or Australia Post, enables you to offer better customer service to your members.
You choose your collateral supplier and we will manage the rest including:
- Data mapping and programming
- Inventory management with up to date SOH and batch reconciliation
- Card printing
- Ticket and members pack fulfilment
- Access to postage discounts and lower rates
- Tracked parcels with Australia Post Eparcel Regular and Express delivery
- Accurate and efficient picking and packing
- Secure warehousing
WAREHOUSING & MERCHANDISE FULFILMENT
Our warehouse provides a secure, integrated, cost effective fulfilment service which is local. From the management of the data to the dispatch process and everything in between. Providing a secure and accurate solution for all your member fulfilment, online store and e-commerce business needs.
We can assist with storage, picking and packing solutions, as well as the day to day management of stock and collateral.
MEMBER MAILINGS & COMMUNICATIONS
Working with the latest printing technology and software enables us to work with your designs and databases to create more personalised, relevant and effective communications. By increasing the personalisation, utilising variable images and text, we can more effectively segment your members and prospects.
We provide a specialised digital print service and have the capabilities to produce and manage all types of personalised campaigns, generic promotional flyers and collateral, using a wide range of stock and finishes, to suit any budget.
Reach potential members with the right marketing message using high quality and cost-effective marketing material.
Our software is not limited to the use of digital print and can be tailored to create a multi-channel communications tool, including SMS, URL’s and emails. All services can be linked together to create a more unique experience for the member.
CALL CENTRE SERVICES
Our call centre solutions will help you increase member satisfaction and develop your relationships across various communications channels. This includes managing calls, both inbound and out, daily e-mails enquiries and response driven campaigns.
With a dedicated team of customer service experts who specialise in loyalty and membership management, we will help improve efficiency and lower the cost of each interaction.
Whether you require inbound or outbound, we can tailor a solution that fits your unique requirement. We will provide you with the peace of mind that all member interactions are handled professionally and efficiently.