Owner and FCCM director Debra Stearnes founded FCCM in 2006 and has spent the last 15 years tuning her boutique direct mail and communications solutions to a fine art. A trailblazer in the industry, Debra has built a successful company that is well known for providing membership services to the sporting industry, as well as working with pharmaceutical companies to provide timely and accurate sample distribution. In addition, working proactively with marketing organisations to find innovative and compliant communication and distribution solutions.
Having worked in the industry for over 25 years, Debra’s experience and ability to pivot and evolve with the changing needs of clients has allowed for great success and plenty of return clients. Building up an extensive portfolio of clients across all industries over the years, Debra is focused on providing bespoke solutions for her clients that offer quality outcomes at an affordable price.
Key to Debra’s success is her dedication and investment in FCCM’s infrastructure, processes, and people.
A Senior Account Manager with over 10 years’ experience at FCCM, Yvonne applies her knowledge to assist membership organisations grow their membership base, reduce churn, and identify areas for growth.
It is well known that members are a clubs most valuable sponsor and retention of these members is the lifeblood of most clubs. Using her skill set, Yvonne works to help membership organisations and businesses thrive.
With over 20 years of experience in the sales and membership industry, Yvonne is focused on forging strong business relationships, getting value for clients, and striving for best practice in fulfilment services.
“I love the feeling of working with a team that brings all the required elements together for a job.” Yvonne
A team player, Account Manager Laura is dedicated to working with her clients to provide excellent customer service and ongoing and evolving solutions.
Highly adaptive in a fast-paced environment, Laura has worked at FCCM for 4 years and is driven to help clients achieve sales targets and implementing communications and direct marketing solutions that drive business. Laura’s deep understanding of data and ability to adapt information to create effective communications is one of her greatest assets to the FCCM team and her clients.
Direct Marketing specialist Marina is our Data Manager at FCCM and has extensive experience in all aspects of contact management. Marina’s specialities are database management, preparation for mail, InDesign/Xmpie for production and much more.
Part of the FCCM team for more than six years, Marina weaves her magic on client’s membership renewal campaigns, fulfilment programs and helps manage individual communications for a diverse range of clients. Having worked in direct marketing for over 20 years, Marina has seen the industry evolve a great deal and loves creating personalised communications that are tailored to clients’ exact needs.
With over 25 years’ experience in Finance and Administration, Justine joined the team back in 2011 after being a stay-at-home mum for 14 years and helping the family business.
A stickler for organisation and office management, Justine loves finance and balancing the books, and enjoys working with clients to help reconcile and manage their financial services with FCCM. Justine works closely within the business to ensure smooth and seamless finance and administration for the whole team.
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